“A must read for healthcare providers, patients and patient advocates by Sarah A McArdle”
I just returned home from my very favorite vacation spot, the Outer Banks of North Carolina. I am pretty certain that God created the Outer Banks with heaven as His model. Our family, which numbered 38 this year, has been vacationing there for 15 years. One of my favorite things to do in this slice if heaven is to sit in the sand with my feet in the ocean and a book in my hands. My vacation reading choices are usually not literary gems. Rather, they are easy romance reads or suspense novels. This year, I was determined to include one worthwhile book in my vacation collection. I chose Questioning Protocol by Randi Redmond Oster after seeing the post in this group. What a wonderful choice! Randi’s personal story about her family’s journey through the healthcare system was well-written and eye opening. Her “What You Can Do Now” lists at the end of each chapter were thoughtful, funny, and valuable tips for every day life. This brilliant successful woman used her brain to insure that those closest to her heart received the best care. She challenged the status quo. She questioned healthcare providers who were not used to being questioned. She celebrated the heroes and even helped to create a few along the way. Everyone involved in patient care should read this book to get an education on how their routines, their norms and even their most brief interactions with patients and family members matter.
Questioning Protocol is an intimate portrait of how one mom navigates the health care maze when her teenage son’s Crohn’s Disease brings everyday life to a screeching halt. It is a healthcare solutions book from a mom’s perspective. Randi Redmond Oster shares the tips, tools, and tricks from her corporate experience, engineering skills, and compassion for her son, for navigating the broken healthcare system.
* Learn how she maintains control when her healthcare crisis seems overwhelming.
* Discover how she creates a high-performing healthcare team focused on her son.
* Understand how she manipulates the hierarchy of the healthcare system to help improve her son’s care.
* See how she finds ways to feel grateful, even when her world seems upside down.